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Data Protection Policy

Guest Comfort respects your privacy and protects your personal data in the best possible way. In all our operations we ensure that your personal data are processed in the safest manner both within our company and also in the operations of our subcontractors. In this data protection policy, we describe what data we collect and how they are used.

The main grounds for processing personal data are client/contractual relationships or consent of the data subject or legitimate interests of the data controller.

1. DATA CONTROLLER

  • Guest Comfort Ltd („Guest Comfort“ or „we/our“)
  • Commercial register code 0966048-6
  • Address: Merimiehenkatu 29, 00150 Helsinki, Finland
  • Phone: +358 (0)20 7466 480
  • E-mail: ask@guestcomfort.com

2. NAME OF THE REGISTER

Guest Comfort Ltd: client and direct marketing register

3. WHAT PERSONAL DATA DO WE PROCESS?

We collect the personal data that you send us, for example when you register yourself as a client of our web shop, order products, subscribe to the newsletter, contact our customer services or take part in campaigns. The data that we process include name, work place, work address, e-mail address, phone, order history, technical data (user's IP-address and the browser used) and cookie information. Within legal limits we can also update the data with information acquired from the authorities or other enterprises.

4. HOW DO WE USE YOUR PERSONAL DATA?

We can use your data for managing the client relationship and your orders, for authentication, direct marketing, client surveys, newsletters, for analysis and profiling purposes and for statistics. We can also use the data for sending advertising materials by mail or e-mail and for contacting you by phone, if you haven’t declined it. We can also use the data for sending information important to you, for channelling marketing and improving our services. You can unsubscribe from our newsletter by using the link in our newsletter.

Guest Comfort can use subcontractors and service providers for the management of services, for printing and distribution, administration and analysis of user data, studies, customer relations and organising campaigns. The parent company, subcontractors and service providers of Guest Comfort may use your personal data only for the purposes set out in this data protection policy.

The above mentioned third parties are forbidden to use your data for any other purposes than those defined in this policy or by Guest Comfort. Guest Comfort obliges third parties to keep your data confidential and ensure sufficient level of data protection to ensure protection of your data.

For processing your data Guest Comfort may use service providers who may have access to the data outside the EU/EEA, for example from the USA. Guest Comfort is responsible for transferring data in an appropriate manner and as stipulated by law.

Your personal data are transferred to the authorities only if required or for purposes stipulated by law.

5. HOW DO WE PROTECT YOUR PERSONAL DATA?

Guest Comfort deems it extremely important to protect the data of data subjects carefully. The data are stored in an electronic system protected by firewalls, passwords and other necessary technical solutions. The data in the register are accessible only to specific people working for Guest Comfort and those who require the data for performing their duties. All the persons who use the data in the register are bound by an obligation of confidentiality.

6. HOW LONG ARE PERSONAL DATA STORED?

Your personal data are stored in the register only as long as it is essential for the purposes set out in this data protection policy and for compliance with a legal obligation to store data. It is possible that due to a legal obligation Guest Comfort can be required to store data longer than the above mentioned envisaged period.

Any outdated and unnecessary data are erased in an appropriate manner. Data are entered in the register in the form used by the data subject to give them and they can be updated by the data subject personally or by Guest Comfort on request of the data subject.

7. VERIFYING, UPDATING AND CORRECTING YOUR PERSONAL DATA

It is your right as a client to verify what data have been stored in the client and direct marketing register of Guest Comfort. This verification right can be denied on some legitimate basis, laid down by law. In principle exercising your right to verify is free of charge. At any time, you have the right to object to the processing of your personal data, if you feel that Guest Comfort has processed your data unlawfully or if Guest Comfort has no right to process the data of the data subject in your opinion. The right to object does not apply to the processing of personal data that Guest Comfort is legally obliged to do.

You have the right to demand that inaccurate data are rectified or incomplete data are completed, and you have the right to demand that the data concerning you are erased from our client and direct marketing register. Nevertheless, the right to erasure does not apply inasmuch the processing and storage of data entered in the register is necessary for compliance with a legal obligation concerning Guest Comfort or on other legal grounds, laid down by law.

Generally you have the right to receive in machine-readable format the data that you have entered yourself in our client and direct marketing register and that is being processed on the grounds of your consent or for the performance of a task and you have the right to transmit those data to another controller. You have the right to object at any time to the processing of personal data concerning you for direct marketing purposes.

In case the data are being processed on the grounds of your consent you have the right to withdraw your consent by informing us of your wish as set out in this data protection policy. You should send any requests regarding your rights in writing or by e-mail to the address noted in item 1. Before handling the request, Guest Comfort may ask the data subject to specify the request and identify himself/herself. Guest Comfort may refuse to act on the request on the grounds set out in applicable law. Guest Comfort will respond to requests within one (1) month after the request was submitted, unless there are special reasons to extend the response period.

You have the right to turn to the authorities if Guest Comfort has not complied with the legislation that regulates data protection.

8. LINKS

Our web shop guestcomfort.com may contain links to other sites. This data protection policy concerns only the web shop guestcomfort.com. When you move on to some other website we recommend you to read the data protection policy of that site. Please remember that Guest Comfort is not responsible for the manner how other web services process your data.

9. COOKIES

Guest Comfort’s website uses cookies. To ensure the best possible functioning of the website you need to allow the use of cookies in your browser. Cookies are used to collect technical information and data about the way the website is used. These data are utilised to develop the website in order to make it match the demands of our clients even better. You can block the use of cookies in your browser settings, if necessary. When the function is blocked, some of the website functions may get slower or access to some parts of the website can be blocked completely.

10. CHANGES TO DATA PROTECTION POLICY

Guest Comfort is constantly improving its operations and therefore we reserve the right to change our data protection policy, to be announced through our website. The changes can be related to changes in legislation. We recommend you to review the contents of data protection policy regularly.